Shipping Policy
We are based in Durban, South Africa. Delivery availability, the delivery charge and the estimated delivery time are confirmed for your address before you approve an order.
Updated 21 October 2026
Delivery confirmation
Before you pay, we will confirm whether delivery is available to your address, the delivery fee and the estimated delivery window. The order is not final until you have accepted those details and the business has confirmed the order.
Delivery options depend on your destination. Send us your suburb or town and postal code, and we will confirm the available option, charge and estimated delivery window before you accept the order.
Preparing and tracking an order
Orders are subject to availability and confirmation. We will share an update or tracking details if they are available for your delivery. Contact us if your order is delayed or you need to correct delivery details.
Address and delivery problems
Please provide a complete address and a reachable telephone number. Contact us promptly if any delivery detail is wrong or your parcel is delayed. If a parcel arrives damaged, contact us with your order reference and photos so we can help.
Delivery updates
Your delivery charge and estimated timing are confirmed with your order details before you pay. If an agreed delivery arrangement changes, we will contact you to agree the next step.