Returns and Refunds

Email info@pureeorganicx.co.za with your order details and a description of the problem. For damaged or incorrect goods, include clear photos of the product and packaging where possible. We will respond with the next steps.

If you believe a product may be unsafe or incorrectly labelled, stop using it and contact us. Keep the packaging and batch or date information if available so the issue can be investigated.

If goods fail to meet the standards required by the Consumer Protection Act, the Act may give you a right to return them within six months of delivery, without penalty and at the supplier’s risk and expense, and to choose a repair, replacement or refund as provided by the Act. Other situations depend on the facts and applicable law. This policy does not remove any consumer right.

The Electronic Communications and Transactions Act provides a seven-day cancellation right for some online purchases, with exceptions that include certain everyday-consumption foodstuffs delivered to a home. Whether an exception applies depends on the product and delivery arrangement. Contact us promptly and we will handle your request under the applicable law.

Please contact us before sending anything back so we can give the correct return instructions. Do not discard an item or its packaging while a reported problem is being reviewed, unless keeping it would be unsafe.

We will review the information you provide, explain the available next steps and arrange any return or collection that is needed. If a refund or other remedy is due, we will confirm how it will be handled with you. All remedies remain subject to applicable consumer rights.